The Student Services Department is dedicated to providing efficient, accurate, and student-centered academic and administrative services. Through continuous improvement, secure records management, and strict adherence to institutional and regulatory standards, the department enhances the student and graduate experience while maintaining the integrity and confidentiality of academic records.

All services comply with university policies and the regulations of the Lebanese Ministry of Education and Higher Education (MEHE).

Support is accessible through the following channels:

• Front Desk: In-person assistance is available at the Student Services counter from Monday to Friday, between 8:30 AM and 3:00 PM.
• Online Portal: 24/7 self-service requests and tracking through https://studentservices.bau.edu.lb/
• Email Support: Direct inquiries and document follow-up via studentservices@bau.edu.lb

Official university documents may only be released to the student concerned or to an authorized delegate in accordance with the procedures below.

To request an official university document, students should follow these steps:

1. Registrar’s Office: Visit the Registrar’s Office and submit a request for the required document.
2. Cashier: Proceed to the Cashier’s Office to pay the applicable document fee.
3. Student Services Office: After completing the payment, proceed to Room 104 to finalize the request and collect the document.

Please note that documents cannot be requested, collected, or obtained by parents or other family members on behalf of the student without a valid delegation.

If a student is unable to collect the requested document in person, they may authorize another person through one of the following methods:

1. Official Proxy: Present an official proxy authorizing the designated person to collect the document on the student’s behalf.
2. Email Authorization: Send an email to studentservices@bau.edu.lb specifying the full name of the authorized delegate and attaching a copy of the student’s identity card.

The authorized delegate must present valid identification when collecting the document from Room 104.