Publications

The paper aims at defining the quality and productivity obstacles, and improvement opportunities that face the car manufacturing industry at General Motors - Egypt. As for improving the quality process, a set of attributes was included: 1. Setting job expectations 2. Setting quality standards 3. Measuring the quality improvement process 4. Determining effective super-vision 5. Listening by top-management 6. Feedback 7. Efficient and effective training. Finally, recommendations to management were presented to better ensure a successful implementation of Total Quality Management Programme at General Motors – Egypt.