Thesis & Dissertations

Critical Success Factors for Implementing Balanced ‎Scorecard in Private Universities:‎An Exploratory Study in Beirut Arab University


Even though the balanced scorecard has become a highly popular performance management tool, its usage in local private universities is still rare. This research conditionally outlines some grounds in supporting such usage. In particular underlying conceptual concerns with the BSC system and its implementation pitfalls require full consideration. This research then outlines some factors to be taken into account for “successful” BSC implementation at Beirut Arab University in Lebanon. Existing studies on Critical Success Factors have been reviewed and their limitations have been identified. Case study and survey methodology were adopted for this research. Survey instrument was developed based on the findings from the reviewed literature. A large scale survey was sent to accounting and managerial professors and top managers of seven private Lebanese universities to identify the Critical Success Factors that was identified from the literature review. Case study at Beirut Arab University was carried out to examine the existence of the Critical Success Factors at the university. By integrating insights drawn from the literature review, survey, and case study methodology, the research proposes a set of 12 Success Factors which is believed to be more relevant for Lebanese private universities. The results of data analysis show that 11 of 12 Success Factors are Critical and 10 of 11 Critical Success Factors are existed at Beirut Arab University. The importance of the proposed Critical Success Factors is theoretically discussed. The research argues that the successful implementation of BSC will enable universities to: cascade their strategy throughout the university, improve their quality and performance and preparing them for signing up to provide accreditation. This research is probably the first to provide an integrative perspective of Critical Success Factors for implementing BSC in the Lebanese universities. It gives valuable information, which will help the Lebanese universities to accomplish a successful BSC. Finally, this research argues that if key criteria are met in private universities, successful implementation of the BSC may then proceed. However, “blind” BSC implementation without consideration of these factors may result in potential “failure”.


Rasha Mohamad Mahboub


Prof. Awad Labib & Dr. Mohamed Gaber Ghanem