• Course Code: INME521
  • Credits: 3
  • Hours Distribution: (3Crs.:3Lec,0Lab)
  • Course Type: Industrial Engineering Core Courses (IECC)

Course Description

Total quality systems in manufacturing and services, strategic quality management, quality culture, customer satisfaction and retention, employee empowerment, team work, the six-sigma paradigm, benchmarking, Pareto analysis, flow charts and swim-lane diagrams, cause-effect and system diagrams, and quality function deployment. Pre-req.: INME434.