Operations Management (OM) deals with the management of systems that provide goods and services to customers. The objective of this course is to provide an introduction to the field of OM. It will give a survey of the main OM issues and the key concepts & tools for dealing with them. It is intended to provide a basic exposure for those who will be specializing in other business areas, and to serve as a first step for those wishing to do further studies on this topic. Pre-req: BMGT202-Principles of Management.